Chargeback Alert

Published when a chargeback alert is created or updated for a payment transaction.

WEBHOOK chargebackAlert

created

{
  "version": "V1.6.0",
  "event_name": "ACQUIRING",
  "event_type": "acquiring.chargeback.alert.created",
  "event_id": "28377510-4ab4-48d7-8d26-4ef4c39e9ad4",
  "source_id": "Case2026012800063",
  "data": {
    "alert_amount": "11.45",
    "alert_create_time": "2026-01-28T16:33:13+08:00",
    "alert_currency": "SGD",
    "alert_status": "PROCESSING",
    "alert_type": "CUSTOMER_DISPUTE",
    "alert_update_time": "2026-01-28T16:34:02+08:00",
    "appeal_status": "NOT_APPEAL",
    "appeal_time": null,
    "merchant_order_id": "ecd9f2cf-1ae1-4194-929b-c8ffe96e745f",
    "order_amount": "129.11",
    "order_currency": "SGD",
    "order_status": "",
    "payment_intent_id": "PI2003785458999365632",
    "response_status": "",
    "response_time": null,
    "transaction_time": "2025-12-24T19:12:17+08:00"
  }
}

Event Types

Event Type	Description
acquiring.chargeback.alert.created	A new chargeback alert case was opened.
acquiring.chargeback.alert.updated	An existing chargeback alert was updated.

Body

application/json

event_id · string<uuid> · required

A unique identifier for this event.

event_name · enum<string> · required

Top-level event category.

Available options: ACQUIRING

event_type · enum<string> · required

The specific event type that occurred.

Available options: acquiring.chargeback.alert.created, acquiring.chargeback.alert.updated

source_id · string · required

Chargeback alert case ID.

version · string · required

API version number.

Example:

"V1.6.0"

data · object

Chargeback alert details associated with the event.

Show child attributes

Response

200

Return 200 to acknowledge receipt.